Our Mission
Twin Termite & Pest Control is dedicated to empower clients with thorough inspections, reliable solutions, and exceptional customer service. We have been safeguarding homes and properties in the Sacramento and surrounding areas for over two decades.
Why Choose Twin?
Our team of certified professionals is highly trained and experienced in identifying and managing various pest and termite concerns. We prioritize:
- Accuracy and Detailed Reporting: We provide comprehensive written reports with clear photographic evidence to identify potential problems and guide subsequent repairs.
- Professionalism and Reliability: Our inspectors arrive on time and are committed to delivering efficient and personalized service.
- Custom Solutions: We tailor our services to your specific needs and budget.
- Exceptional Communication: We actively listen to your concerns and provide clear explanations throughout the process.
1. Termite Inspections
- Comprehensive inspections to detect active termite infestation and assess damage.
- Detailed reports with estimated repair costs for effective resolution.
- Bi-monthly and quarterly monitoring services available.
2. Home Inspections
- Visual assessment of the property's structural integrity and potential problems.
- Detection and reporting of major issues like structural damage, plumbing problems, and safety hazards.
- Expert advice on repairs and maintenance.
3. Pest Control
- Effective treatment plans to eliminate ants, spiders, bedbugs, rodents, fleas, wasps, and other common pests.
- Bi-monthly and quarterly treatment plans available for long-term protection.
- One-time service options also offered.
4. Rodent Inspections
- Thorough inspection to identify rodent entry points and nesting areas.
- Recommendations for exclusion measures and preventative strategies.
Quality of Work and Customer Service
Twin Termite's work has been met with mixed reviews. Some customers have had disappointing experiences with their services, while others have had positive interactions. Ben gave them 1 star and wrote that they performed a "shockingly terrible" job on replacing deck posts and beams, pointing out several mistakes and dishonest behavior. Daria also gave them 1 star, expressing frustration with their unprofessional behavior and dishonesty, particularly regarding a disagreement over the quality of work. On the other hand, Nicole, Res Rehabber, Coppa Shotta, Jennifer Williams, and James Haskins all gave them 5 stars, praising their excellent customer service, quality of work, and attention to detail.
Communication and Professionalism
Communication and professionalism have been areas of concern for some customers. Daria mentioned difficulty communicating with the company during the course of the work, and Ben expressed dismay at their attempt to cover up mistakes rather than fix them. Robert Hayes also had a negative experience, citing unprofessional behavior and a lack of respect for his time.
Product and Service
Some customers have had issues with the products and services provided by Twin Termite. Ben's experience with the deck replacement job was marred by mistakes and shoddy workmanship. Daria's issue was with the installation of something other than what was discussed and listed in the invoice. On the other hand, Coppa Shotta praised their treatment of powder post beetles, which saved his clients a significant amount of money.
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