Expect More From Massey Services. And Get It!
At Massey Services, we pride ourselves on providing top-notch services that keep your home protected from termites, prevent pests from getting inside, and keep your landscape healthy and strong all year long. Our mission is to deliver exceptional customer service, expertise, and solutions that meet the unique needs of each client. We achieve this by employing a team of highly trained and experienced professionals who take the time to understand the specific concerns and goals of each customer.
Pest Control Services
Our Pest Control program is designed to keep pests outside where they belong. We understand that pests can be a nuisance and can even cause significant damage to your home. That's why we focus on eliminating the conditions, avenues, and sources conducive to pest infestation in and around your home. Our comprehensive program includes:
- A thorough, initial pest inspection of your home
- Identification and elimination of any existing pest issues
- A customized pest control program specific to your home
- Sealing off any new entry points
- Targeted pest control treatments to the outside of your home
Lawn Care and Landscape Services
As the weather warms up, it's essential to ensure your lawn is properly cared for. Our lawn care program focuses on maintaining the health and beauty of your lawn. We achieve this by:
- Targeted control and prevention of weeds, insects, and diseases
- Lawn fertilization services using custom-blended fertilizer, applied according to all county and state ordinances, and application of micro-nutrients
- Annual lawn aeration, which enhances the delivery of oxygen, water, and nutrients to the lawn's roots for stronger resistance to drought and heat
Termite Treatment and Control
Termites are relentless in their search for food, and your home could be at risk for expensive repairs from termite damage. That's why we offer Termite Protection to cover your home from a variety of termites and other wood-destroying organisms. Our preventive program is backed by a guarantee that includes retreat and repair of any new damage AND covers the structure and contents of your home.
Irrigation Services
As the weather warms up, ensure your lawn is watered properly. Our irrigation program focuses on making sure your system is functioning at its best so your landscape has the ideal amount and watering frequency it needs.
Mosquito Services
Warmer temperatures bring about the unwelcome return of mosquitoes. These irritating insects can transmit serious diseases, so it's essential to take precautions to protect yourself and your family. Our Mosquito Control Services target mosquitoes where they live and breed, using a variety of treatment and device options.
Why Choose Massey Services?
Our commitment to service excellence, total customer satisfaction, and a no-nonsense money-back guarantee sets us apart from the competition. We pride ourselves on our team of highly trained and experienced professionals who take the time to understand the unique needs of each client. With Massey Services, you can expect more and get it!
Quality of Service
The reviews suggest a mixed bag in terms of quality of service from Massey. Some customers have had positive experiences, praising their technicians for being friendly, courteous, and professional. For example, in one review, a customer praised Bob Backus for being "outstanding" and going above and beyond to address their concerns. Another customer thanked their technician for explaining the termite prevention process and ensuring they received high-quality service.
On the other hand, several customers have had troubling experiences. One customer complainied about having to replace their lawn multiple times, only to have Massey not do anything to address the issue. Another customer, Mike Watson, experienced extensive damage to their office building's roof after having it tented for termites.
Communication
Poor communication seems to be a recurring theme in the negative reviews. Some customers have stated that Massey failed to follow through on promises or provide clear explanations for issues. For example, one customer was told that a certain problem would be fixed, only to have it not be addressed.
Professionalism
The reviews suggest that some customers have been less than impressed with the professionalism of Massey's staff. One customer, Antonio Rivera, complained about being sent different technicians who failed to fix issues properly, leading to a never-ending cycle of problems. Another customer felt that the company's response to their concerns was dismissive and lacked accountability.
Conclusion
The reviews highlight both the positive and negative aspects of Massey's service. While some customers have had good experiences with their technicians, others have been consistently disappointed with the quality of service and communication. It's essential for customers to carefully review the company's policies and procedures before hiring them.
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