Don't let pest problems get in the way of enjoying your home
Who We Are
Rusty's Bug Stop is a trusted local business serving the Lubbock area for over 15 years. We are a team of certified and passionate professionals dedicated to protecting your home and business from unwanted pests.
Our Mission
Our mission is to provide exceptional customer service and satisfaction by building strong relationships with our clients and offering reliable pest control solutions. We go above and beyond to ensure your peace of mind and protect your cherished spaces.
What We Offer
We offer a comprehensive range of services to address all your pest-related concerns, including:
Residential Pest Control
- Comprehensive inspections to identify potential entry points and breeding grounds
- Targeted elimination of roaches, bees, termites, spiders, mice, and other common pests
- Preventative measures to keep pests from coming back
Wood Destroying Insects
- Professional termite inspection and treatment plans
- Effective and long-lasting solutions to eliminate existing termite colonies
- Prevention strategies to keep termites away from your home
Commercial Pest Control
- Comprehensive solutions for offices, restaurants, warehouses, and other commercial properties
- Customized plans to address specific pest problems in your business
- Regular inspections to ensure continued protection
Targeted Pest Control
- Sustainable and effective solutions for specific pests like mosquitoes, fleas, and bedbugs
- Custom-designed plans based on your unique needs and concerns
Our Values
Our core values guide our interactions with clients and the community:
- Integrity: We uphold the highest ethical standards and transparency in our work.
- Customer Focus: Your satisfaction is our top priority. We strive to exceed your expectations.
- Professionalism: Our technicians are certified and trained to deliver exceptional service.
- Sustainability: We use environmentally responsible solutions whenever possible.
Join us on our mission to create a pest-free environment for your home or business. Contact us today for a free consultation!
Overall Experience
Most customers had a positive experience with Rusty's Bug Stop, praising the professionalism, friendliness, and thoroughness of the technicians. Many customers appreciated the promptness and courtesy of the staff, as well as the effectiveness of the services provided.
Technician Performance
Several technicians were specifically mentioned for their excellent performance, including Roman, Ramon, Logan, Corey, Les, Reid, Casey, and Braeden. These technicians were praised for their attention to detail, knowledge, and ability to explain the services to customers.
Communication and Scheduling
Customers appreciated the ease of communication with the office staff and the flexibility in scheduling appointments. Many mentioned the prompt response to their questions and the accommodating nature of the staff.
Effectiveness of Services
Many customers reported seeing a significant decrease in bug and spider activity after using Rusty's Bug Stop services. Some customers specifically mentioned the elimination of carpenter ants and termites, while others noted the effectiveness of the quarterly service in keeping their homes pest-free.
Issues with Rainy Days and Perimeter Spraying
One customer reported an issue with the technician not spraying the perimeter of their home due to rain, which led to feelings of not getting the full service paid for.
Critical Reviews
Two customers had negative experiences, one citing a lack of follow-through on promised services and another expressing frustration with the company's response to their concerns about insect activity.
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